Terms and Conditions

These Terms and Conditions apply between [COMPANY_NAME_AB] (the provider, we, us, or our) and the company, organization, sole trader, or other business customer that registers for, purchases, evaluates, or uses Fonoria (the Customer, you, or your). Fonoria is offered for professional and commercial use only. It is not intended for consumer use.

By creating an account, accepting an invitation, approving a subscription, accessing a workspace, or using the platform on behalf of a business, you confirm that you have authority to bind that business to these Terms. If a separate written agreement, order form, data processing agreement, or enterprise schedule is signed with [COMPANY_NAME_AB], that signed document applies together with these Terms. If there is a conflict, the signed document prevails for the conflicting subject matter.

Fonoria is a B2B SaaS platform for mobile phone suppliers, resellers, and related commercial teams. It helps approved business users manage supplier relationships, product lists, stock availability, price visibility, quote requests, order preparation, notifications, and administrative workflows.

Fonoria provides collaboration, comparison, and workflow tools. Unless expressly agreed in writing, [COMPANY_NAME_AB] is not a party to supply, purchase, resale, logistics, warranty, customs, tax, financing, or payment arrangements between suppliers, resellers, or other third parties who interact through or because of the platform.

Access may require application review, company verification, role assignment, invitation approval, email verification, or other onboarding checks. [COMPANY_NAME_AB] may approve, reject, suspend, or revoke access where reasonably necessary to protect the platform, comply with law, enforce commercial requirements, or prevent misuse.

Customers are responsible for all activity performed through their accounts and workspaces. You must keep login credentials confidential, promptly remove users who no longer need access, assign roles carefully, maintain accurate business details, and notify us at [SUPPORT_EMAIL] without undue delay if you suspect unauthorized access, credential compromise, or incorrect permission settings.

Customers remain responsible for the accuracy, lawfulness, completeness, and timeliness of product data, stock levels, prices, supplier lists, reseller lists, CRM notes, quote responses, order details, uploaded files, support messages, and other information entered into or transmitted through Fonoria.

Price, stock, availability, lead time, warranty, product condition, region, currency, and tax information shown in Fonoria may change quickly and may depend on supplier input, integrations, or customer configuration. Users must independently verify commercially material information before making commitments, accepting orders, issuing invoices, shipping products, or relying on a comparison result.

Fonoria may help users discover suppliers, compare prices, request quotes, prepare orders, manage lists, and track commercial discussions. The platform does not guarantee that any supplier will accept a quote, maintain stock, honor a listed price, meet a delivery date, pass a compliance check, or complete a transaction.

Each supplier and reseller is responsible for its own commercial terms, buyer checks, product descriptions, export and import obligations, payment terms, warranties, returns, anti-fraud controls, sanctions screening, and tax treatment. Customers must not use Fonoria to market counterfeit, stolen, restricted, unsafe, or unlawfully sourced products.

You may use Fonoria only for lawful business purposes and in accordance with these Terms, applicable documentation, and reasonable instructions from [COMPANY_NAME_AB]. You must not attempt to bypass role restrictions, scrape or harvest data at scale without written permission, interfere with platform availability, introduce malicious code, reverse engineer non-public parts of the service, abuse support channels, or misrepresent your company identity.

You must comply with applicable laws and professional standards, including rules concerning privacy, cybersecurity, trade controls, sanctions, anti-bribery, competition law, accounting, taxation, electronic communications, and product safety. [COMPANY_NAME_AB] may investigate suspected misuse and may preserve relevant records where necessary for security, audit, legal, or dispute purposes.

Commercial plans, trial periods, usage limits, billing intervals, payment methods, renewal terms, and cancellation rights are described in the applicable order form, pricing page, invoice, or in-product subscription flow. Unless otherwise agreed, fees are business fees exclusive of VAT, withholding tax, bank charges, and similar public charges.

You are responsible for providing complete billing information and paying undisputed amounts when due. We may suspend paid functionality for overdue amounts after reasonable notice. Fee disputes must be raised promptly and in good faith so the parties can review account activity, invoices, payment provider records, and relevant communications.

[COMPANY_NAME_AB] aims to operate Fonoria with professional care, appropriate technical safeguards, and reasonable continuity practices. The platform may nevertheless be unavailable during maintenance, upgrades, provider incidents, security work, beta releases, network failures, force majeure events, or circumstances outside our reasonable control.

Support requests should be sent to [SUPPORT_EMAIL] or submitted through the available support tools. We may update the platform, add or remove features, change interfaces, correct errors, or modify workflows. Where a material change negatively affects core paid functionality, we will use reasonable efforts to provide prior notice or migration guidance.

Where [COMPANY_NAME_AB] processes personal data on behalf of a Customer, the parties will enter into or be bound by a data processing agreement that satisfies Article 28 of the EU General Data Protection Regulation (GDPR). The Customer is normally the controller for business contact data, user records, support content, supplier and reseller notes, and other personal data submitted to its workspace. [COMPANY_NAME_AB] is normally the processor for that data, except where it acts as an independent controller for its own account administration, security, billing, legal, product analytics, or direct business communications.

Customers must ensure they have a valid GDPR legal basis for personal data they submit to Fonoria, provide required privacy notices to their personnel and business contacts, configure access according to need, and avoid uploading unnecessary special category data or highly sensitive personal information. [COMPANY_NAME_AB] will apply appropriate technical and organizational measures, support lawful data subject request handling within the limits of the service, maintain subprocessors under appropriate commitments, and notify Customers of personal data breaches as required by applicable law.

The EU Data Act creates rights and obligations concerning access to, use of, and portability of certain data generated by connected products and related services, and it also affects switching and contractual fairness for data processing services. Fonoria is a B2B SaaS service and may hold customer-entered business data, generated workflow data, usage metadata, and integration data. To the extent the EU Data Act applies, [COMPANY_NAME_AB] will handle eligible data access, sharing, portability, and switching requests in accordance with applicable requirements and the relevant contractual role of each party.

Customers must not use export, integration, or portability features to obtain data they are not authorized to access, to disclose confidential supplier or reseller information unlawfully, or to override third-party rights. Requests involving mixed datasets, trade secrets, confidential commercial terms, security-sensitive information, or another party's data may require verification, scoping, redaction, or additional safeguards.

Customers that are subject to the Swedish Bookkeeping Act (bokforingslagen) remain responsible for determining whether data in Fonoria forms accounting information, supporting documentation, or other records that must be retained. Fonoria may help organize quotes, order preparation, supplier communication, billing references, audit trails, and exportable business records, but it is not a complete accounting system unless expressly agreed in writing.

Under Swedish bookkeeping rules, accounting information is generally subject to statutory retention requirements and must be stored in a readable, durable, and accessible form for the required retention period. Customers are responsible for exporting, archiving, reconciling, and retaining accounting records in accordance with Swedish law and any local requirements that apply to their business. [COMPANY_NAME_AB] may retain certain digital records, logs, invoices, and support records where necessary for accounting, security, legal claims, compliance, or service operation.

Each party may receive non-public information about the other party's business, platform, products, customers, suppliers, prices, volumes, workflows, security practices, or commercial strategy. The receiving party must protect confidential information using reasonable care and may use it only to perform, receive, support, secure, or enforce the service relationship.

Confidentiality obligations do not apply to information that is already lawfully known, becomes public without breach, is independently developed, is received from a lawful third party, or must be disclosed by law, court order, regulator, auditor, payment provider, insurer, or professional adviser. Where lawful and practical, the receiving party should give prior notice before compelled disclosure.

[COMPANY_NAME_AB] and its licensors retain all rights in Fonoria, including software, interfaces, workflows, designs, documentation, brand assets, templates, analytics structures, and know-how. Customers receive a limited, non-exclusive, non-transferable, revocable right to use the platform during the applicable subscription or approved access period.

Customers retain ownership of their Customer Data. By submitting Customer Data, you grant [COMPANY_NAME_AB] the rights needed to host, process, transmit, display, secure, back up, support, and improve the service. If you provide suggestions, feedback, or improvement ideas, [COMPANY_NAME_AB] may use them without restriction or compensation, provided we do not disclose your confidential information unlawfully.

Fonoria may rely on hosting providers, authentication providers, payment processors, email delivery providers, analytics tools, AI services, support systems, data enrichment services, or other third-party services. Their availability, terms, data handling, and security practices may affect platform operation.

Customers are responsible for third-party accounts, credentials, exports, imported data, and integration settings they connect to Fonoria. [COMPANY_NAME_AB] is not responsible for third-party services outside its reasonable control, but will use commercially reasonable care when selecting material service providers and will provide legally required subprocessor information where GDPR applies.

Either party may terminate access as set out in the applicable plan, order form, or written agreement. [COMPANY_NAME_AB] may suspend or limit access immediately where necessary to address security risks, suspected fraud, unlawful use, non-payment, sanctions concerns, unauthorized access, data leakage, abusive behavior, or material breach of these Terms.

After termination, Customer access may be disabled and Customer Data may be deleted, archived, anonymized, or retained according to the applicable agreement, retention settings, backup cycle, legal duties, and legitimate business needs. Customers should export required operational, accounting, and compliance records before termination whenever possible.

Fonoria is provided as a professional workflow platform, but no SaaS service can be free from all defects, interruptions, or external dependencies. Except as expressly stated in a signed agreement, the platform is provided without warranties that it will be uninterrupted, error-free, or suitable for every specific transaction, jurisdiction, tax treatment, accounting process, supplier relationship, or resale model.

To the maximum extent permitted by applicable law, [COMPANY_NAME_AB] is not liable for indirect loss, lost profit, lost revenue, loss of goodwill, loss of business opportunity, substitute services, or consequential damages. Any aggregate liability cap, exclusion, or mandatory exception will be governed by the applicable signed agreement or, if none exists, by Swedish law and the mandatory rights that cannot be excluded.

These Terms are governed by Swedish law, excluding conflict-of-law rules. Unless mandatory law or a signed agreement requires otherwise, disputes will be handled by the competent courts of Sweden, with Stockholm District Court as the court of first instance.

[COMPANY_NAME_AB] may update these Terms from time to time to reflect product changes, legal requirements, commercial terms, or security practices. Material updates will be communicated through reasonable channels, such as the platform, email, account notices, or an updated effective date. Questions about these Terms should be sent to [SUPPORT_EMAIL].